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Products warranty terms

Failure to meet conditions of use will void the warranty!

I. MATTRESSES AND MATTRESS TOPPERS:

I.1. GREEN-FUTURE bedding manufacturer provides structural integrity and nucleus warranty protection.  Length of warranty coverage depends on the mattress type.

Name

Length of warranty coverage

DURATA MEDIE DE UTILIZARE

ENDURANCE MATTRESS

4 years

8 ani

PERFORMANCE MATTRESS

4 years

8 ani

ARGENTO MEMORY HEALTHGUARD MATTRESS

5 years

10 ani

LIFE MATTRESS

7 years

18 ani

WOOL MATTRESS

7 years

18 ani

NATURE MATTRESS

7 years

18 ani

FEELING MATTRESS

10 years

18 ani

Mattress toppers - designed to increase comfort of new as well as used mattress.

1,5 years

6 ani


I.2. GREEN-FUTURE manufacturer provides 1,5-year warranty for mattress outer cover.

If purchasing also includes special mattress protection or topper (made from the same fabric as the mattress or topper), the warranty for the outer cover is extended to 4 years.


TERMS OF USE
1. The mattress should be used on a wooden frame that allows for proper ventilation (there needs to be space between the boards that make up the bottom of the frame), or an upholstered mattress foundation (box spring) with ventilated structure.
2. Mattress toppers are only used on mattresses or other elastic foam or spring based structures, as they have a role in enhancing comfort.
3.  It is advisable to use this product indoors, under normal temperature and humidity conditions. We recommend airing out the room weekly and exposing the product to the circulation of fresh air to prevent mold growth and moisture accumulation in your bedding product.
4. Change the position of the mattress topper monthly during the first 6 months (head to feet).
5. The product is not intended for use in wet environments. Avoid liquid spilling and moisture accumulation in FUTURE GREEN bedding products.
6. We do not recommend wet cleaning or ironing. Stains can be cleaned with cold water and detergent or professional cleaning solutions for wool and cotton.
7. To extend the life of your mattress, we recommend purchasing the special GREEN FUTURE protection. The special protection is easily maintained and can be machine or hand washed with cold water.
All materials presented on www.green-future.ro are for informational and educational purposes only and cannot replace medical examination.

II. DUVETS

GREEN-FUTURE provides warranty for duvets’ quality, comfort and material composition. Length of warranty coverage depends on the duvet type:

NAME

Length of warranty coverage

DURATA MEDIE DE UTILIZARE

ENDURANCE DUVET

1 year

5 ani

PERFORMANCE DUVET

1 year

5 ani

LIFE DUVET

2 years

5 ani

WOOL DUVET

2 years

5 ani

NATURE DUVET

2 years

5 ani

FEELING DUVET – feather and down

2 years

7 ani

FEELING DUVET - 100% down

4 years

8 ani

FEELING DUVET - 100% down - 800 fill power

10 years

25 ani


TERMS OF USE
1. Always use a cover with your duvet for protection purposes and to reduce frequency of washing.
2. This product is designed for indoor use, under normal temperature and humidity conditions. We recommend airing out the room weekly and exposing the product to the circulation of fresh air to prevent mold growth and moisture accumulation in your bedding product.
3. The product is not intended for use in wet environments. Avoid liquid spilling and moisture accumulation in FUTURE GREEN bedding products.
4. We recommend cleaning according to the directions on the label. Avoid ironing and iron drying.

5. To extend the life of your duvet, we recommend purchasing GREEN-FUTURE bed linen.Easy to maintain, with a modern design, machine-washable at 30 degrees.
All materials presented on www.green-future.ro are for informational and educational purposes only and cannot replace medical examination.

III. PILLOWS

GREEN-FUTURE provides warranty for the pillows’ quality, comfort and material composition. Length of warranty coverage depends on the pillow type:

NAME

DURATĂ GARANȚIE

DURATA MEDIE DE UTILIZARE

ENDURANCE PILLOW

6 months

3 ani

PERFORMANCE PILLOW

1 year

5 ani

LIFE PILLOW

1 year

5 ani

WOOL PILLOW

1 year

5 ani

NATURE PILLOW

1 year

5 ani

FEELING PILLOW – feather and down

2 years

7 ani

FEELING PILLOW - 100% feather

3 years

8 ani

MEMORY PILLOW

2 years

25 ani

LATEX PILLOW

 

 


TERMS OF USE
1. Always use a cover with your pillow for protection purposes.

2. This product is designed for indoor use, under normal temperature and humidity conditions. We recommend airing out the room weekly, beating and shaking the pillow, exposing your bedding products to the circulation of fresh air to prevent mold growth and moisture accumulation.
3. The product is not intended for use in wet environments. Avoid liquid spilling and moisture accumulation in FUTURE GREEN bedding products.
4. We recommend cleaning according to the directions on the label. Avoid ironing and iron drying.
5. To extend the life of your duvet, we recommend purchasing GREEN-FUTURE bed linen.Easy to maintain, with a modern design, machine-washable at 30 degrees.
All materials presented on www.green-future.ro are for informational and educational purposes only and cannot replace medical examination.

WARRANTY CONDITIONS

  1. Consumers rights comply with the Government Ordinance 21/1992, republished with amendments and subsequent additions according to Law 449/2003.
  2. Should any repair work be actioned under the warranty, the purchaser must present the warranty card provided with the product together with the purchase receipt.
  3. Warranty is valid provided that it is presented in the original form, without subsequent modifications. The warranty period granted for the products listed on the purchase invoice begins with the date of purchase.
  4. Warranty covers only manufacturing defects.
  5. The length of the warranty period shall be extended by the length of time that passes from the day the defect is reported to the day the repaired product is returned to the customer.
  6. Waranty also includes trasportation of defective product of a gross weight exceeding 10 kg.
  7. After the warranty has expired or if the product is not covered by this warranty, the seller provides repair or product replacement against payment (in case the cover is damaged). The price and selling time are set by the seller.
  8. Cover repair/replacement is provided within 30 working days starting from the day the defect is reported or the product is brought in for repair. Customers will be notified in case cover repair or replacement exceeds specified time limit.
  9. The seller will acknowledge the defect within 10 working days after the customer discovers it.
  10. If the specific problems are covered by the warranty terms, all defects acknowledged by the seller and reported by the customer will be repaired free of charge.
  11. Customers must ensure they have received usage and cleaning instructions at the moment of purchase.

FUTURE GREEN PRODUCTS WARRANTY

GREEN-FUTURE manufacturer warrants that the products meet specifications listed, provided  they are used according to instructions found on the labels attached to the products.

  1. Green Future will repair free of charge any defective product  If the defect cannot be repaired, the product will be replaced within 15 calendar days from the day the customer has notified the lack of conformity. The warranty period starts from the day the product is brought in for repair.
  2. In this case, the transport is paid by the producer and the buyer's obligation is to protect the product properly trained and product transport.
  3. The complaint must be made in writing to: office@green-future.ro or by telephone: 0731055934

LOSS OF WARRANTY

Warranty rights are lost when:

  1. Consumer does not present the warranty card along with a the original purchase invoice.
  2. Damage is caused by consumer’s failure to follow the care and handling instructions.
  3. Product has been entrusted for repair to  anyone other than those authorized by the Company.
  4. Defects / damage occur during product transportation or assembly provided by buyer.
  5. Customer has accepted to purchase a defective product and the documents signed by the customer upon acquisition certify that.

NOTE:
Warranty actions will be taken in the following order: I. Repair; II. Replacement of defective parts; III. Purchase price refund.

This warranty does not cover:

  1. Misuse by the customer.
  2. Any damage if the customer does not present all the purchasing documents when formualting the warranty claim: purchase invoice, warranty card and warranty repair record.

The natural waer of bedding products  

The products we sell are subject to a normal wearing process over the time. This can become visible through:

  1. A light compression on the product at the head or body level and / or
  2. A slight agglomeration of the filling materials and / or
  3. The output of some of the filling yarn in the areas where they are applied seams, especially after repeated laundering and / or
  4. The changes in the degree of hardness and time to recover, as a result of a long service period, in the case of materials such as latex,  foam and memory foam and / or
  5. Damage to the thread used for stitching and / or
  6. Discoloration of the covers of certain products due to sweating and repeated laundering process and / or
  7. Fluffing tendency of the covers for certain products due to friction and wear process.

This description is consistent with textile industry experience in the field of products for sleep, reflects our tests carried out on products and Romanian and European regulations in this area.

Important

This natural process of wear due to use, does not affect the utility of the final product and can not be considered lack of conformity / hidden manufacturing defect of the product, according to art. 16 and 18 of Romanian Law no. 449/2003 republished 2008, regarding the sale of goods and associated guarantees.

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